Awell Panels: Worklists That Update Themselves
Awell builds care orchestration infrastructure, and on top of it Panels, a work surface where care teams define a patient population, configure how they work it, and trigger what happens next. Panels is population and workflow agnostic by design: intake, surgery prep, prescription refill, chronic care management and post-discharge follow-up each need to see different data and follow different steps.
At a national post-acute provider running 180+ inpatient facilities, post-discharge follow-up runs on Panels at roughly 250,000 discharges a year, with about 500 weekly users. A voice AI agent handles routine outreach; case manager assistants handle everyone the eligibility rules exclude. Both work the same panel. Panels did not exist before this project. It went from its first two hospitals to all 180 in nine months, on self-hosted Medplum. Guideway Care assembled the solution, implemented it, and ran the rollout.



