A conversation can move between teams while the patient keeps replying in the same thread. Use a Task to track who owes the next response, and Communication to retain what everyone said. Reassigning the work then preserves the conversation and its history.
The patient submitted their intake form — now what? This page covers the patterns for triggering intake processing and the workflows that follow once intake data has been ingested into FHIR resources.
How you track sent, received, and read for messages depends on two things: whether a message can have more than one recipient (group threads), and whether you need to search for unread messages via the API. Use the decision guide below to choose the right model.