Fax Number Porting

If you have an existing fax number, you can bring it with you to eFax. Medplum will send you the paperwork to fill out and then submit the request to eFax on your behalf.

What you'll need​

Medplum will send you two documents. You'll also need one from your current provider.

• Letter of Agency (LOA). The form that authorizes eFax to take over the number from your current provider.
• User setup sheet. A short spreadsheet listing who should receive faxes for each ported number.
• Customer Service Record (CSR). This comes from your current provider. A recent bill works, and so do screenshots of your online account. It must show your provider's name or logo, your account number, your company name, the service address, every number you're porting, and the Account Telephone Number or Billing Telephone Number (ATN/BTN).

Port-in process​

1. Fill out and sign the LOA, complete the setup sheet, and send both back to Medplum with your CSR.
2. Medplum submits everything to eFax's porting team.
3. eFax sends the request to your current provider, who checks it against their records.
4. Once approved, the number moves to eFax.

Ports usually take 3-6 weeks. If your current provider rejects the request, it can add up to two weeks. Most rejections happen because the company name, address or ATN doesn't match what the provider has on file.

After the port​

There shouldn't be any downtime. Some carriers can take 12-24 hours (occasionally a business day or two) to update their routing, so the number may be briefly unreachable from certain networks. If a sender has trouble reaching you, ask them to contact their carrier.

Once the port is complete, cancel the number with your old provider. If you haven't sent the setup sheet yet, the number will still work, but faxes will go to your eFax administrator's email until you do.

Moving a number between eFax accounts​

To move a number from one eFax account to another, contact Medplum support with:

• the fax number
• the eFax account it's currently under
• the eFax account it should move to

Medplum sends these to eFax and lets you know when the move is complete.

Porting numbers out​

If you're leaving Medplum, you can take your fax number with you. Your options depend on how the number came in.

Numbers you ported in​

Numbers you ported in can be ported out to any fax provider. To start a port out, contact the Medplum team.

1. Choose your new fax provider (where the number is going).
2. Your new provider tells Medplum what paperwork they need, usually an LOA and a CSR.
3. Medplum submits the request to your eFax account manager.
4. Your new provider contacts eFax's porting team at port@consensus.com.
5. Your new provider coordinates with eFax to move the number.

Numbers provisioned by Medplum​

Numbers provisioned for you by Medplum can't be ported to another fax provider. They can only move to another eFax account. To do this, follow the steps in Moving a number between eFax accounts.