Messaging & Communications

Planning this workflow?

The Messaging & Communications Decision Guide walks through requirements questions and FHIR modeling decisions for messaging — use it alongside these docs.

FHIR supports messaging workflows through the Communication resource. This resource allows your system to manage message content and metadata in a format independent of its medium (email, SMS, chat, etc.). For more information on the data model, see Messaging Data Model.

These Communications can also be structured to support a variety of use cases, including:

• Thread lifecycle, participants, and access control
• Searching and querying message threads
• Message Response Tracking and Routing
• Message attachments
• Message editing and drafts
• Read receipts and message status
• Messaging automations
• Omni-channel messaging (SMS, email, webhooks)
• Asynchronous encounters
• Real-time notifications using Websockets

Reference

• Contact Center Video on Youtube
• Communications Features and Fixes on Github includes sample data.